PRIVACY POLICY

 

Effective Date: January 1st, 2025

 

This Privacy Policy explains how Harmony AI, Inc. collects, uses, and protects information when you use Harmony AI (the “Service”).

 

1. Information We Collect

 

1.1 Information You Provide

• Account details (email, login credentials)

• Pet information (species, age, weight, symptoms, history)

• Messages and health-related questions

• Subscription status (billing handled by app stores)

 

1.2 Automatically Collected Information

• Device and app usage data

• Interaction metrics

• Approximate location (country/region only)

 

1.3 Health-Related Data

User-provided pet health information is used solely to:

• Generate AI-based clinical guidance

• Personalize responses

• Improve safety and quality

We do not sell personal or health-related data.

 

2. How We Use Information

 

We use information to:

• Operate and maintain the Service

• Provide clinical-informed guidance

• Improve AI quality and safety

• Process subscriptions

• Comply with legal obligations

 

3. AI Processing

 

Your inputs may be processed by AI systems to generate responses.

We may use anonymized or aggregated data to improve performance, accuracy, and safety.

 

4. Data Sharing

 

We share data only with:

• Service providers (hosting, analytics, payments)

• Legal authorities when required

• Successors in business transactions

We do not sell personal data.

 

5. Data Retention

 

We retain data only as long as necessary to provide the Service and meet legal requirements.

You may request account and data deletion at any time.

 

6. Data Security

 

We implement reasonable technical and organizational safeguards to protect your information.

No system is completely secure, and we cannot guarantee absolute security.

 

7. Children’s Privacy

 

The Service is not intended for children under 13.

We do not knowingly collect data from children.

 

8. Your Privacy Rights

 

Depending on your location, you may have rights to:

• Access your data

• Correct inaccuracies

• Request deletion

Contact us at info@askharmony.ai.

 

9. California Privacy Rights (CCPA)

 

California residents have the right to:

• Know what data is collected

• Request deletion

• Opt out of data sale (we do not sell data)

 

10. International Users

 

Data may be processed in the United States or other jurisdictions.

By using the Service, you consent to such processing.

 

11. Updates to This Policy

 

We may update this Privacy Policy from time to time. Continued use indicates acceptance.

 

12. Contact

 

Harmony AI, Inc.
info@askharmony.ai

www.askharmony.ai